Shipping policy

Shipping Policy

SHIPPING
• KELEBEK ships through our trusted delivery partners.
• We ship our products to most areas within India.
• We facilitate international shipping with a shipping partner of your choice.
• All international shipping charges and tariffs are to be borne by the client.
• All risks pertaining to international shipping are to be borne by the buyer.
• KELEBEK insures each product during the time it is in transit until it is delivered to you.
• The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.
• We are unable to redirect orders once items have been dispatched.
• All orders require a signature upon receipt.

SHIPPING RATES
• We offer free shipping all over INDIA*, 
• INTERNATIONAL Shipping costs will vary depending on the purchased product, as well as the method and location of delivery. You can email us on info.kelebek01@gmail.com for international delivery with the selected product, address and zip code.

SHIPPING TIME
• Shipping times will vary depending on whether the item is in our warehouse or made-to-order. The expected shipping date for each product is available on the product page. 
•  A tracking number with delivery details will be emailed to you when your order ships.  
• Items that are in stock and shipping from our warehouse are typically processed within 3 to 4 days. 
• Items that are made-to-order or customized will be shipped within 30 to 40 days
• Further information on the order status can be provided by our customer care upon request by email info.kelebek01@gmail.com

DOORSTEP SERVICE DELIVERY
The ordered products shall be delivered to customers as per the below conditions.

  • For Residences / Offices situated on Ground Floor, Products would be handed over to Doorstep.
  • For Multi-level buildings, Products would be placed in a secure lobby area after informing the Security desk.
  • Arrangement of manpower to carry the furniture inside any space would be at customer’s sole responsibility.
  • Assembly instructions if any would be provided along with the product.
  • Kindly check our ‘Measure your Space’ video before ordering any Product; easy steps to ensure Size adaptability & delivery are suggested in it.
  • KELEBEK or our logistics partner would not be responsible if the furniture you ordered does not fit into your home.
  • Further clarifications, do contact our Client Support Team at +91 98230 61371